To secure your booking, you may either complete the online booking process or send us an E-mail. Additionally, a deposit of 25% of the total trip cost is required.
PLEASE NOTE THAT THIS 25% DEPOSIT IS NON-REFUNDABLE.
The remaining balance should be settled at least 30 days before the trip’s departure date.
We accept last-minute bookings up to 10 days before the trip departs, subject to availability. In such cases, full payment is required at the time of booking and this payment is NON REFUNDABLE.
One Globe Travel offers following payment options:
Online payment: One Globe Travel uses, a secure platform for online payments. Payments can be made in multiple currencies, including USD, EUR, GBP, AUD, and CAD. Card processing fees vary by card type, with VISA and Mastercard incurring a maximum fee of 3.5%,
Direct Payment/Wire Transfer: For clients opting for direct transfers, we provide bank account details upon request via email. Clients are responsible for any bank transaction fees associated with the transfer.
Credit Card: We accept payments via VISA & Mastercard. A 3.5% card processing fee applies to all credit card transactions made using our credit card terminal machine.
Cash: We accept cash payments in USD, EUR, GBP, AUD, CAD, etc. All bills must be new, clean and in denominations of $50s and $100s. Specifically for USD payments, bills older than the 2009 series will not be accepted.
To cancel your trip, please provide us with a valid written notice via email at least 30 days before the trip departure date. Approval for cancellation will be granted upon receiving this notice.
If you cancel your trip 30 days or more before the start date, we will deduct 25% of the total trip price and the remaining amount will be refunded to you. If you have only paid the 25% deposit at that time, please note that this deposit is FULLY NON-REFUNDABLE.
If you cancel your trip between 29-15 days before the start date, we will refund 50% of the
total cost of the trip.
If you cancel your trip less than 15 days before the start date, there will be no refund.
In case of any failure to complete the trip, for whatever reason, by the clients, we are not liable for any refunds for any meals, accommodation or any services not used during the trip. Further, if you commit any unlawful act during the trip and are compelled to leave the destinations/country, we are not liable for any refunds.
To visit Nepal, you’ll need a valid passport that remains valid for at least 6 months after your planned return date.
You can obtain a Nepalese visa from the Nepalese Consulate in your home country. Alternatively, you can get a Nepalese visa upon your arrival at Kathmandu Airport. Please note that the cost of the Nepalese visa is your responsibility. For more details, please read this link about Nepalese Tourist Visa.
To make it easier, you can fill out the Nepalese Tourist Visa form online. Here’s the link to the Department of Immigration’s online form. The online form is valid for 15 days, so make sure to fill it out within 15 days before your arrival date. After completing the form, you’ll receive a receipt by email. Remember to print this receipt and carry it with you, as you’ll need to show it to immigration authorities upon your arrival in Nepal.
When traveling with us, it’s mandatory for all clients to have travel insurance. Your travel insurance should provide coverage for various situations, including but not limited to weather-related delays, personal injuries, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance services, trip cancellations, natural disasters, theft of baggage, and loss of gear and equipment.
Clients are responsible for ensuring that their travel insurance policy covers all the aforementioned scenarios. One Globe Travel shall not be held liable for any costs or expenses, including but not limited to those mentioned above, that are not covered by the client’s travel insurance policy.
We are not responsible for any loss or damage to your personal belongings during the trip.
We are not responsible for any injuries or illnesses that you may suffer during the trip.
We are not responsible for any delays or changes to the itinerary due to weather or other circumstances beyond our control.
You are responsible for your own safety during the trek.
Flight delays or cancellations are common in mountainous regions due to adverse weather conditions and limited visibility. If such situations arise, please understand that we are not responsible for any additional expenses or inconveniences you may encounter.
As mountain weather is quite unpredictable, we strongly recommend that you plan your trip with at least 1 or 2 extra days, especially for treks in the Everest/Annapurna/Manaslu region. This precaution ensures you won’t miss your international flight due to potential delays.
If your trip needs to be canceled or altered due to unexpected situations like natural disasters or flight delays, we will arrange an alternative trip for you that has the same value as the one you originally booked. You also have the option to reschedule the trip.
When rescheduling your trip, whether it’s of the same value or a higher value, you will need to cover the cost of the services you’ve already used from your initial booking. Additionally, if the price for the rescheduled departure is higher, you’ll need to pay the difference between the new and old prices.
The majority of our trip packages are based on double occupancy. If you do not have another participant to share accommodation with, a single room supplement will apply. You will be informed about this additional charge at the time of booking.
One Globe Travel reserves the right to change the trip price at any time mentioned in our marketing materials.
Before embarking on a trek in high-altitude regions, it’s important to ensure you are in good physical and mental health. We recommend scheduling a medical check-up with your general practitioner to assess your fitness for the journey. If you have any existing medical conditions or disabilities, please inform us when making your booking. Please note that the walking durations mentioned in our itineraries are averages and may not apply to everyone. Individual walking times can vary based on personal fitness levels and conditions.
One Globe takes your privacy seriously and is committed to safeguarding the confidentiality of your personal information. We will not share or disclose any private or personal information you provide during the booking process for any other purposes.
By participating in the trip, the client hereby grant One Globe Travel the irrevocable right and permission to use, reproduce, and distribute any photographs, videos, or other images of you taken during the trip for purposes of publicity, promotion, advertising, and any other commercial or non-commercial purposes, in any media now known or hereafter devised, without any further consent from or compensation to you.
If you have any concerns or complaints about the trip, please inform our staff as soon as possible. We are dedicated to addressing and resolving any issues promptly because your satisfaction is our utmost priority.
These terms and conditions apply when you book the trip directly with us. If you book our trip
services through a third party or any agents, you are also subject to their terms and conditions in
addition to ours.
One Globe Travel reserves the right to terminate your participation in the trip immediately if your conduct is deemed unacceptable. Unacceptable behavior includes but is not limited to causing distress to fellow travelers, damaging property, or engaging in illegal activities during the trip. In such circumstances, you will be required to depart from the trip promptly. No refunds or compensations for any unused services will be provided, and you will bear responsibility for any costs or damages resulting from your actions. One Globe Travel’s decision regarding such matters will be considered final and binding.
At One Globe Travel, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information. By using our website, you consent to the terms of this Privacy Policy.
Personal Information: We may collect personal information such as your name, email address, phone number, and billing address when you voluntarily provide it to us while using our website, making a booking, or subscribing to our newsletter.
Payment Information: For secure payment processing, we collect and process payment information, including credit card details, in compliance with applicable laws and industry standards. Please note that we do not store your payment information on our servers.
Automatically Collected Information: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, device information, and browsing activity. This information helps us analyze trends, improve our website, and enhance user experience.
Cookies: We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small text files stored on your device that help us recognize you, customize your experience, and remember your preferences. You can control cookies through your browser settings or opt-out of certain tracking technologies.
Provide Services: We use your personal information to process your bookings, communicate with you, and provide the requested services. This includes sending booking confirmations, itineraries, and updates regarding your travel arrangements.
Personalization: We may use your information to personalize your experience on our website, tailor
our recommendations, and display relevant content based on your interests and preferences.
Marketing Communications: With your consent, we may send you promotional emails or newsletters about our travel services, special offers, and upcoming trips. You can opt-out of receiving marketing communications at any time by following the instructions provided in the email or contacting us directly.
Legal Obligations: We may use and disclose your information as required by law or to protect our rights, safety, and property, or that of our customers or others.
Information Sharing and Disclosure:
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, analyzing data, or delivering services on our behalf. These providers are contractually obligated to handle your information securely and are prohibited from using it for any other purposes.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, as necessary to protect our rights, privacy, safety, or property.
Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.